“My experience at Dr. Hoy’s office was fast, caring, and productive. I was able to quickly get scheduled (impossible these days!) and Dr. Hoy provided a variety of options – from at-home care to in-office treatments. Billing was clear and straightforward.” -Melanie R.
1. Do you accept my insurance and do I need a referral? Please click here for patient information, then check with your insurance for network status and benefits. We do not accept Medicaid primary, or Medicaid managed care plans such as United Healthcare Community Care, Coordinated Care, Community Health Plan of Washington, Molina Healthcare, Wellpoint.
2. Why am I not seeing any open appointment times? If no times are listed under a date, no regular appointments are available for that date. Please keep clicking the right arrow (>) to scroll into the future as needed until you find an available appointment time.
3. What if I need a sooner appointment? The system updates in real time, so please refresh your browser or check back. We do not keep wait lists. If you need to be worked in sooner between patients for an urgent condition, please call 206-682-8741 to specifically request an urgent work-in.
4. How do I request an appointment for a minor? If you are entering a minor’s birthdate that is not accepted please use the parent or guardian’s birthdate, then type in the patient’s birthdate on the Reason for the Visit section and we will change it manually.
5. After I schedule is there anything that needs to be done prior to the appointment? Upon appointment time acceptance, if you are a new patient, you will receive text and email notifications to include: 1) a new patient orientation from Updox, which is how we communicate clinical information to you, 2) required new patient paperwork from Mozart MD, 3) an invitation to your Patient Fusion portal to manage appointments and view clinical summaries. For new patients, please complete and submit the paperwork online from Mozart MD to us within 24 hours, as well as send the front and back of your insurance cards to confirm your appointment and avoid appointment cancellation. For established patients, please notify us immediately of demographic or insurance changes.
6. Why do you need my paperwork and insurance information? Our team needs to set up a medical chart and perform an insurance verification before you come in for your appointment. We ascertain amounts for which your insurance does not cover, such as copays, deductibles and coinsurances, and collect those along with balances at the time of service. Please be ready to remit when you present to your appointment.
7. Where is your office located and where do I park? Please click here to review the Directions and Parking to make your trip to the Downtown Seattle retail core as smooth as possible.
8. How long are the appointments? Please plan to arrive 15 minutes before your appointment time. Appointments are a half hour in length. First appointments are generally for examination, assessment and planning with various available and appropriate treatment options. If procedures are needed they may need to be scheduled on a subsequent visit. Please allow at least one hour in our office for each appointment due to the complexity of cases we triage. If you have time constraints please consider a morning or afternoon first appointment at 8am or 12:30pm.
9. How do I manage my appointments? To request, view or modify an appointment, if you are an established patient, please log in to your Patient Fusion portal and click the Appointments tab. You will receive an email to enroll when you schedule an appointment. The Patient Fusion portal is not the same as the new patient paperwork from Mozart MD.
Please select an appointment time below. Confirm your appointment details. Click Finish to submit. Our appointments are in-person.
Thank you and welcome to the practice!!